模板1：

I hope this email finds you well. I wanted to update you on the progress of our white-label site project.

We are currently in the requirement-gathering stage for the second-phase development of the project. Our goal is to collect feedback from customers and understand how to optimize our white-label site for this industry.

The white-label site project is a strategic product for us, and we are being very careful in every stage of requirement and planning. We want to ensure that we have sufficient research and preparation before investing time and resources. CFM has been optimizing the white-label site for almost a year, and we have temporarily suspended the project to consider the following needs:

1. Price demand:

Different customers have different needs for price setting. For example, different customer groups (B-end or C-end) may have different pricing requirements. Some customers want to set a price that includes shipping, while others need to separate the product from the shipping price. The price and quantity range that each customer wants to set is also different.

In addition, surcharges and tariffs need to be considered when setting the price system. Currently, our website can only set one price for all customers, so subsequent receipt and payment details need to be further confirmed.

CFM needs to consider the different needs of different customers, which requires more data and actual cases to submit clearer requirements to our IT team.

• Link and interact at the artwork level:

The mode will be for your customer to order on your site and direct the order to our factory for production. This means that our artwork personnel will directly communicate with your customers regarding artwork details.

Communication and message experience, modification and replacement of artwork details, and interaction with different formats of artwork all have high requirements for our artwork personnel. If the customer experience on our side is not good, it may damage your brand. This is one of our main concerns.

CFM needs to further strengthen the detailed rules of artwork and ensure that the whole process runs smoothly.

• Product SKU attributes:

Currently, the CFM website carries the customization needs of products and orders for countless different customers. While meeting many different needs, it also leads to complexity and diversity on our website. When placing an order in the early stage, questions such as how to place an order and what to do if a wrong order is placed may arise and affect customer experience.

Therefore, the products launched on our white-label site only follow standard product practices, and customized details may be difficult to achieve.

4. Product pictures and copyrighting requirements:

We can only provide one version of pictures and copyrighting, which may result in homogeneity. Customers will need to edit and customize the details according to their specific needs.

There are also follow-up technical aspects of connection and maintenance that need to be further considered by CFM.

CFM’s decision to suspend the white-label site is based on years of careful consideration of investing time and money in our website and system. While focusing on the continuous construction of our supply chain, we also continue to pay attention to and collect relevant information.

[Recipient], thank you for your understanding. For now, if you want to build a new website, CFM suggests using a more mature platform such as Shopify. The mall system has complete functions and only requires relevant operators for maintenance.

According to what we know, Chinese companies in the market spend at least 200,000 USD per year on self-built websites. CFM has invested more than 2 million USD in system construction in recent years.

模板2：

Hello XXXXX,

I hope this email finds you well. I wanted to update you on our plans for the next-phase development of our white label site project.

As you may know, CFM’s advantage lies in our strong and reliable supply chain, while our customers’ strengths are in branding, marketing channels, and branding power. This year, our focus is on further optimizing our digital workshop. This includes upgrading equipment and improving the printing environment by creating a dust-free manufacturing workshop for high print quality. We are also introducing a smart warehousing cloud to ensure safe stock and upgrading our ERP system for greater intelligence and efficiency.

Given these priorities, the next-phase development of our white label site project is still pending. We appreciate your understanding and will keep you updated on any developments.

Thank you for your continued support.

Best regards,

模板3：

Dear XXX,

Thank you for your interest in our API. At this time, we do not have a publicly open API. However, we do offer unbranded materials and marketing support to help our customers launch our products. You can access a whole set of materials, including product images, flyers, product descriptions and videos at the following link:

https://www.china-flag-makers.com/marketing-support.html

Regarding API integration, we have collected some requirements from customers but the project has not yet started. Our website is highly customized and independently developed with many optional product specifications, making it difficult to create a standard requirement document that meets all our customers’ needs.

As a leading service provider for efficient visual solution, CFM’s advantage lies in our strong and reliable supply chain. XXX, honestly speaking, this year, our focus is on further optimizing our digital workshop by upgrading equipment and improving the printing environment for high print quality and introducing smart warehousing cloud to ensure safe stock. As a result, the API project will probably be delayed.

In the meantime, I suggest using our unbranded product materials to launch the product, just like our other customers do.

Thank you for your understanding.