版本一：

Hi XXX,

We received an email from a customer called XXX, claiming that he was once purchased from XXX. And we suggest him to contact you.

CFM’s competitive advantage lies in our supply chain, while our customers strengths on branding, marketing channel, branding power and local service. Our website is not end-user friendly and our sales reps cannot work 24hr or answer phone calls.

We are not sure how this customer find us or whether he will try to find another supplier. If possible, you may try to call him to have a better understanding of this customer’s demand or do something on customer service.

版本二:

We received an email from a customer called XXXX, claiming that he was once purchased from XXX. And we suggest him to contact you.

XXX, CFM’s competitive advantage lies in our supply chain, while our customers’ strengths, like you, it is on branding, marketing channel, branding power, and the local service, our website is also not end-user friendly.

We always protect our VIP customers, like you, CFM always hopes to establish a benign and stable long-term strategic cooperative relationship with XXX, and grow up together with a win-win result. This is also why CFM has been able to maintain sustained growth over the years and has maintained a good relationship with so many major customers since established in 2005.

We are not sure how this customer finds us or whether he will try to find another supplier. If possible, you may try to contact him to have a better understanding of this customer’s demand or do something about customer service. And I already told Kevin about this, and CFM can offer special support for you if you need it, just let me know.

Hi XXX

CFM’s competitive advantage lies in our supply chain, while our customers strengths on branding, marketing channel, branding power and local service. Our website is not end-user friendly and our sales reps cannot work 24hr or answer phone calls.

So I still suggest you to purchase from XXXX.

后记：

1.　CFM’s competitive advantage lies in our supply chain, while our customers strengths on branding, marketing channel, branding power and local service.

To resellers, our advnatges lie in our reliable and resilient supply chain, which enables us to make quick response with our customers to market change, achieve flexible production for small orders (no minimum order, all products start from 1 piece), and offer consistent &competitive price to our customers.

２. 很高兴你有意向售卖我们的产品，关系（社媒）和口碑也是很不错的渠道，可以作为开始阶段的一个尝试。

If you want to start to resell our products, you can spend time and focus on exploring the way or channel to acquire customers, and we can support you on the supply chain.

If it is convenient, you can share more info about your targeted customers or the industry for selling the event display products and we would be glad to share with our ideas with you based on our experience.