简介：

业务直接线上VIP价格报价，客户要求特殊折扣价格，称竞争对手的价格比CFM便宜了40%。

客户邮件：

We checked your price online and found that you were 40% more expensive that another supplier. 

This is why we’re asking for special quote. But if you are not able to provide a quote we will place the order with the other supplier. 

回复模板：

Our price is based on 600D PU Oxford, Fire Resistant, Water Proof, UV Protection, with Dye Sub Printing.

As the leading service provider for efficient visual solution in the industry, CFM know the market very well, as well as other Chinese suppliers.

We would like to say based on the exactly same quality, material & printing, as well as finishing (attached you can find sample photos of our tent top quality upgrade & finishing), there will not be such a big price difference, means 40%.

XXX, based on our trust in each other, if you like, just share us the quotation details that you get from other supplier & advise us the name of the supplier, we would like to check and let you know the difference.

And for us, after our internal discussion, including Kevin, Susan & our financial department, if your customer really has limited budget, for these 75 tent tops, we would like to give you a preferential price at US$XXX/pc, which has been the most we can do.

Regarding the shipping freight, based on 435kgs for 75 tent tops, after talked with FedEx regional manager, they would like to offer us discount price at US$XXX/kg.

So total price will be US$XXX. And compared with the VIP top discount price that you got online under your account,  you can save US$XXX.

As for the delivery time, if your customer is in urgent need, we will try to send out the tent tops within 48hours, even 24h.

Anyhow, hope this help, Michael,

Just one thing, considering the preferential price, if your customer want to go ahead with the order, just send us the order by email, then we will handle it for you.

—-Jessie

当客户称拿到的价格比你的价格低很多时：

Tips:

Ask for details: You can ask the customer to provide more information about the quote they received from the other supplier. You can ask about the product specifications, delivery time, terms of payment, and other relevant details. This will help you understand the context and make a more informed response.

Review your pricing strategy: You can review your pricing strategy to see if there is any room for adjustment. Are you charging a fair price for the product or service you are offering? Can you offer any discounts or promotions to make your offer more competitive?

Highlight your value proposition: You can highlight the unique value proposition of your product or service. You can emphasize the quality, reliability, and other benefits that your product or service offers. You can also showcase any customer testimonials or industry awards that you have received.

Negotiate: You can negotiate with the customer to see if there is any way to close the price gap. You can offer a different pricing structure, such as a bulk discount or a long-term contract. You can also ask the customer if there are any other areas where you can add value, such as offering faster delivery or better customer support.